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Package Protection

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Product Description

By selecting Package Protection at checkout and paying an additional fee of 2.75% of your order subtotal, your order will be protected from damage, loss, or theft. If your order never arrives or is damaged when it arrives, you can easily file a claim with our team and receive a replacement order or be reimbursed.

If your package has been marked "delivered", yet you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim.   

Packages marked 'Delivered', and not received - If your package has been marked "delivered", yet you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim. When possible, we will send a replacement. If that is not possible, we will provide a store credit.

Packages not marked 'Delivered' - If your package is still in transit and has not been marked delivered after 20 business days, please contact us to file a claim. When possible, we will send a replacement. If that is not possible, we will provide a refund.

Damaged Packages - If your package arrives damaged, please take photos  of the item and packaging and submit them with your claim. When possible, we will send a replacement. If that is not possible, we will provide a refund.

To file a claim, email us at: help@lalaconfetti.com

In your email, include your Order Number, contact info, and a description of the problem, and we will get back to you within 1-2 business days.

If you declined Package Protection, and your package has been lost, stolen, or damaged, please contact the shipping carrier.

Shipping

 

DOMESTIC: All shipping is done through USPS, UPS, or FedEx. We try to use the best and most economical shipping for your goods. While we do everything we can to make sure your item arrives safe, occasionally damage can occur in the shipping. If your item arrives damaged, please contact us immediately with a photo of the item.

International:Our international shipping charges DO NOT INCLUDE any applicable import taxes, customs duties, or fees that are due upon entry to the destination country. All duties, fees, and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for further information. 

 

Return Policy

At LaLa Confetti, we want you to be happy with your order and our products.

Here are the details:
You have 30 days from your order date (the date on which you made your purchase) to return any non-personalized items. Items must be in the original packaging, unwashed, unworn, in their original condition and with the tags (if applicable) still attached.  You'll receive your refund (to your original payment method) within 2-3 business days of us receiving your return. Shipping fees are not refundable.
All packages must be received back in the shop within 45 days from the order date. 
Personalized Items: We do not offer returns for any personalized items.
If your item arrives damaged or if we have made an error in your personalization, please email us at help@lalaconfetti.com and let us know within 3 days. We will be happy to work with you to resolve any issues. After 3 days we will not be able to replace your item. Include your order number in your email please. 
How to Start a Return: 
Email us at help@lalaconfetti.com to let us know your item (non-personalized only) didn't work out. You'll ship the item back to us: 117 Southwoods Center, Columbia, IL 62236 with your choice of carrier. You must include your order number with your return. We do not provide shipping labels. Once we receive your item(s), you'll have your refund (to your original payment method) within 2-3 business days. 

Order Changes & Cancellations:
We start working on your order right away! We are only able to accept order changes and order cancellations within 12 hours of when you placed your order. All order cancellations are subject to a 3% restocking fee if you paid with a credit card, debit card or PayPal; and a 6% restocking fee if you paid with Afterpay.
Questions: 
Please reach out to us at help@lalaconfetti.com or 618-719-2500. We appreciate you as a customer!  
Production Time

If your order contains personalized items, you can expect them to ship within 2-4 business days. 

Shipping time is typically 2-5 business days, but can vary due to COVID-19.

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Customer Reviews

Based on 7 reviews
100%
(7)
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J
Jane R
Great package protection

Tumblers were well protected and arrived in great shape.

J
Julie Armington

Love this company and their staff! Always going that extra mile and the products are AWESOME!

L
Lindsay Apple
Stunning!

I am so impressed with the quality of these tumblers! They are gorgeous and I can’t wait to give them to my girls! Thank you so much!

C
Cristie King
Awesome Personalized Tumblers

Such a great gift idea....love the colors the writing choices, personalization is great!

I
Ifeoma Njoh-Paul
Awesome

My bridesmaid loved it

Customer Reviews

Based on 7 reviews
100%
(7)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
J
Jane R
Great package protection

Tumblers were well protected and arrived in great shape.

J
Julie Armington

Love this company and their staff! Always going that extra mile and the products are AWESOME!

L
Lindsay Apple
Stunning!

I am so impressed with the quality of these tumblers! They are gorgeous and I can’t wait to give them to my girls! Thank you so much!

C
Cristie King
Awesome Personalized Tumblers

Such a great gift idea....love the colors the writing choices, personalization is great!

I
Ifeoma Njoh-Paul
Awesome

My bridesmaid loved it