By selecting Package Protection at checkout and paying an additional fee of 2.75% of your order subtotal, your order will be protected from damage, loss, or theft. If your order never arrives or is damaged when it arrives, you can easily file a claim with our team and receive a replacement order or be reimbursed.
If your package has been marked "delivered", yet you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim.
Packages marked 'Delivered', and not received - If your package has been marked "delivered", yet you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim. When possible, we will send a replacement. If that is not possible, we will provide a store credit.
Packages not marked 'Delivered' - If your package is still in transit and has not been marked delivered after 20 business days, please contact us to file a claim. When possible, we will send a replacement. If that is not possible, we will provide a refund.
Damaged Packages - If your package arrives damaged, please take photos of the item and packaging and submit them with your claim. When possible, we will send a replacement. If that is not possible, we will provide a refund.
To file a claim, email us at: help@lalaconfetti.com
In your email, include your Order Number, contact info, and a description of the problem, and we will get back to you within 1-2 business days.
If you declined Package Protection, and your package has been lost, stolen, or damaged, please contact the shipping carrier.
DOMESTIC: All shipping is done through USPS, UPS, or FedEx. We try to use the best and most economical shipping for your goods. While we do everything we can to make sure your item arrives safe, occasionally damage can occur in the shipping. If your item arrives damaged, please contact us immediately with a photo of the item.