By selecting Package Protection at checkout and paying an additional fee of 2.75% of your order subtotal, your order will be protected from damage, loss, or theft. If your order never arrives or is damaged when it arrives, you can easily file a claim with our team and receive a replacement order or be reimbursed.

If your package has been marked "delivered", yet you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim.   

Packages marked 'Delivered', and not received - If your package has been marked "delivered", yet you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim. When possible, we will send a replacement. If that is not possible, we will provide a store credit.

Packages not marked 'Delivered' - If your package is still in transit and has not been marked delivered after 20 business days, please contact us to file a claim. When possible, we will send a replacement. If that is not possible, we will provide a refund.

Damaged Packages - If your package arrives damaged, please take photos  of the item and packaging and submit them with your claim. When possible, we will send a replacement. If that is not possible, we will provide a refund.

To file a claim, email us at: help@lalaconfetti.com

In your email, include your Order Number, contact info, and a description of the problem, and we will get back to you within 1-2 business days.

If you declined Package Protection, and your package has been lost, stolen, or damaged, please contact the shipping carrier.