DOMESTIC: All shipping is done through USPS, UPS, or FedEx. We try to use the best and most economical shipping for your goods. While we do everything we can to make sure your item arrives safe, occasionally damage can occur in the shipping. If your item arrives damaged, please contact us immediately with a photo of the item.
International:Our international shipping charges DO NOT INCLUDE any applicable import taxes, customs duties, or fees that are due upon entry to the destination country. All duties, fees, and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient's country. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for further information.
At LaLa Confetti, we want you to be happy with your order and our products. We accept returns for many of the items we sell.
Here are the details:
You have 30 days from your order date (the date on which you made your purchase) to return any non-personalized items. Items must be unwashed, unworn, in their original condition and with the tags still attached. You'll receive your refund via email within 2-3 business days of us receiving your return. Shipping fees are not refundable.
We do not offer returns for any personalized items. But, if you receive a damaged item or you think something is wrong with your order, please reach out to us at help@lalaconfetti.com so we can make it right! Include your order number in your email please.
Email us at help@lalaconfetti.com to let us know your item didn't work out. You'll ship the item back to us: 117 Southwoods Center, Columbia, IL 62236 with your choice of carrier. You must include your order number with your return. We do not offer free shipping labels. Once we receive your item, you'll have the store credit emailed to you within 2-3 business days.
Please reach out to us at help@lalaconfetti.com or 618-719-2500. We appreciate you as a customer!
If your order contains personalized items, you can expect them to ship within 2-4 business days.
Shipping time is typically 2-5 business days, but can vary due to COVID-19.
I placed a large order that I was nervous about and left a comment that I wasn’t sure about the color combos. Soon after I got an email showing me mock ups of the robes and offering suggestions. It was really reassuring getting that feedback and the robes came out beautiful! Can’t wait to give them to my bridesmaids next month!!
